Local IT Support Specialist
About Keonn
Keonn is a manufacturer of RFID hardware and software products for different sectors, like retail,healthcare, libraries, industry, and logistics.We provide RFID systems mainly for the retail and healthcare sectors, as well as RFID UHFcomponents, like antennas, multiplexers, and readers for any industry.Keonn’s team is comprised of experienced engineers and PhDs with deep knowledge in fields likeradiofrequency, antennas, electronics, firmware, and cloud-based software.
Job description
We are seeking a reliable and hands-on Local IT Support Specialist to manage and maintain the day-to-day IT operations of our office. This role is key to ensuring seamless access control, network performance, and productivity for all employees. The ideal candidate is proactive, technically skilled, and capable of working independently while supporting broader IT policies and systems.
Main tasks
User Support & Device Management
- Provide on-site and remote support for employee hardware (PCs, laptops, mobile devices, printers).
- Manage onboarding/offboarding of users including account setup in Office 365, Unifi Identity, and other systems.
- Troubleshoot software and hardware issues in a timely manner.
Unifi Identity & Camera Systems
- Administer building access through Unifi Identity, including user provisioning, access policies, and troubleshooting.
- Monitor and maintain Unifi Protect camera systems, ensuring proper operation and data retention.
Network Infrastructure (Cisco Meraki)
- Monitor and support local network infrastructure using Cisco Meraki
- Perform basic troubleshooting of connectivity issues, Wi-Fi performance, and LAN configurations.
- Coordinate with global IT/networking teams for escalations or major changes.
Microsoft 365 Administration
- Manage local user accounts, licenses, and permissions in Office 365 (Exchange, Teams, OneDrive, SharePoint).
- Support Office applications, updates, and cloud storage solutions.
IT Asset Management & Procurement
- Maintain inventory of IT assets and peripherals.
- Assist in procurement and setup of new hardware and software as needed.
Compliance & Documentation
- Ensure compliance with company IT policies and security standards.
- Maintain accurate technical and procedural documentation.
We expect
User Support & Device Management
- Provide on-site and remote support for employee hardware (PCs, laptops, mobile devices, printers).
- Manage onboarding/offboarding of users including account setup in Office 365, Unifi Identity, and other systems.
- Troubleshoot software and hardware issues in a timely manner.
Unifi Identity & Camera Systems
- Administer building access through Unifi Identity, including user provisioning, access policies, and troubleshooting.
- Monitor and maintain Unifi Protect camera systems, ensuring proper operation and data retention.
Network Infrastructure (Cisco Meraki)
- Monitor and support local network infrastructure using Cisco Meraki
- Perform basic troubleshooting of connectivity issues, Wi-Fi performance, and LAN configurations.
- Coordinate with global IT/networking teams for escalations or major changes.
Microsoft 365 Administration
- Manage local user accounts, licenses, and permissions in Office 365 (Exchange, Teams, OneDrive, SharePoint).
- Support Office applications, updates, and cloud storage solutions.
IT Asset Management & Procurement
- Maintain inventory of IT assets and peripherals.
- Assist in procurement and setup of new hardware and software as needed.
Compliance & Documentation
- Ensure compliance with company IT policies and security standards.
- Maintain accurate technical and procedural documentation.
We offer
- Company that designs and manufactures worldwide RFID equipment for the retail sector
- Young and dynamic work environment
- New 4000sqm corporate building next to Westfield La Maquinista
- Specialty coffee and table tennis
- Support for online training programs
- Ability to grow in a fast-paced international company