Customer Success Engineer – Internship

Customer Success Engineer helps to ensure customer satisfaction and health, as well as strengthening the ongoing relationship with customers by providing top-quality technical services.

Customer Success Engineer is expected to ensure customer renewals and to increase sales for existing customers.

• Accountability for ongoing value delivered successful implementation
• Customer key point of contact for all technical aspects including on-boarding, methodology consultancy and best practices
• Trusted advisor, build strong and positive relationships with clients at various levels
• Serve as the key liaison for sales and management to ensure consistent customer satisfaction
• Provide status and service reports to recommend next steps to management
• Setup customer’s cloud environment to match their needs
• Travel to customer premises to ensure successful RFID’s PoC
• Act as the voice of customer within the company

• Highly interested in the Retail sector
• An student of an Engineering Bachelor’s Degree
• Problem-solving capacity to find customer solutions. Strong customer focus
• Knowledge of computer networking. A clear understanding of IP networks
• Excellent written and verbal communication skills
• Fluent in English and Spanish
• You are a resident of the EU or are in possession of an EU working permit
• Willing to travel

• Company that designs and manufactures worldwide RFID equipment for the retail sector
• Young and dynamic work environment
• Internship position connected to many company processes
• New 4000sqm corporate building next to Westfield La Maquinista
• Specialty coffee and table tennis
• Support for online training programs
• Ability to grow in a fast-paced international company